Service in South Africa

At the beginning of 2020, a war without gunpowder came suddenly. With the spread of COVID-19, various countries have adopted anti-epidemic measures, and there are invisible barriers between countries. Affected by the epidemic, the movement of people has also been restricted. In this difficult and dangerous situation, Fambition has still developed the African market. At the beginning of 2021, we received a request from a customer, asking Fambition to provide equipment operation, maintenance, system construction and other related support, and to conduct on-site training in Africa to help customers establish an operation and maintenance team.

For us, customer needs are orders. Fambition has always upheld the concept of providing users with first-class products, as well as systematic, high-quality, and efficient value-added services. The after-sales service department of the marketing center formulated a three-month training plan at the first time, which was highly recognized by customers, and sent a support team composed of after-sales service engineers and sales managers to the customer site.

On May 15, 2021, the Fambition support team arrived at the customer site in a certain country in Africa to complete the delivery of the aircraft.

On May 16th, we conducted a three-day training for the customer’s first batch of Filipino employees, including safety precautions, operation and maintenance, simple troubleshooting, emergency response plans, and explanations about the machine. The more difficult work is zero. Basic African friends explain.

According to the customer's on-site working conditions, the Fambition after-sales support team formulated equipment maintenance recommendations for the customer. 

The person in charge of the customer expresses his gratitude to the Fambition service system for its rapid response ability and value-added service spirit! They said: We admire the ability of high-end brands from China's FAMBITION to replace first-class brands in Europe and America!

Satisfying customer needs, solving customer pain points, and helping customers create benefits are Fambition's service tenet. Fambition is not only a company that provides high-end and efficient mining equipment to customers around the world, but also a manufacturer that provides customers with overall mining solutions, including the current remote control mining package solution. Fambition has been practicing corporate development strategies and service concepts with practical actions.