Reaction with in 24 hours for detailed consulting, help you with your market or your project.
In service
Professional sales management would guid you with a perssonalized option according to your request, help you find the fittest vehicle for you.
After-sales service
Our engineer will arrive on site together with the vehicle. We would guide with the installation and adjustment;
We would train your maintenance engineer with method and operation;
Our engineer will guide you with a list of maintenance parts generally, help keep the spare parts supply in time;
Generally telephone / email follow up, and online technicle support for the whole service life.
Our Service Process
Consultation
Set an order
Delivery
Service
Kindly let us know your detailed request with the condition, capacity demand, type of ore and any other necessary information.
Send a request
As soon as we get your request, our professional engineer would give a dependant solution with detailed vehicle type, sugguest options, possible problems and gradual spare part list.
Analysis
With these information, our sales will guide you step by step for your purchase.
Reply
During this process we would also adjust the solution according to your info, try our best to find the fittest solution for you.
Negociate
We welcome every client come to visit our factory. We would be very glad to pick you up from airport or station and show you in details of our production line.
Visit
After negociate, all detailed requested model of vehicles are confirmed with options from your side.
Model Confirm
With a detailed vehicle & options settled, we would provide a competitive price with the most cost-efficient quality according to your budget.
Price Corfirm
We would offer a proforma invoice for you to confirm. Kindly set a purchase order with down payment so we could arrange production and spare parts preparation.
We are holding Western Union, Paypal for micropayments, and we also accept T/T, L/C & SinoSure.
Set Purchase Order
For spare parts we usually have storage, some of them would need 1 month for production as for some hot selling parts.
For vehicles, the production time will depend on different models. Most of them should be within 3 months
Production
During the producing period, we would let you know how is everything going every week / month.
Tracking
About 1 week before production complete, we would inform you for early preparation.
Finish Production
After balance payment is down, we would offer a full set of document and help you with following details for clearance.
Documents
We have a steady cooperate forwarder, which can give us the best discount for freight.
Also if you have your own forwarder, we would be very glad to cooperate together with documents & delivery.
Delivery
Our engineer will arrive at your mine at the same time with our product, they will be on duty of the complete installation
Installation
After installation, our engineer will stay to adjust the production line, make sure the capacity reach our commitment.
Adjustment
Our technical team will stay on-site for a period of time according to your situation for some guidance.
On-site Technical Support
We have a full system of training for operating and maintenance. During the on-site survice, our engineer will gruadually teach in details for your engineer.
Training
Quick-wear part & maintenance parts list can be a very important part in training. We will offer a full set of spare part list and tell you in details for which part would need to change in an exact time.
Spare Parts List
Our engineer will always be ready to help you online with different problems. With over 10 years experience, they may guide you with every anticipate possible problems.
On-line Technical Support
The maintenance should be devided in to 3 parts: daily, monthly and annual. This is also a very important part in training. Different maintenance should have differential treatment, we would teach step by step and offer a full set of document and management sugguestion.
Maintenance
Within 1 year warranty, we would be very glad to help you with different types of problem on not only operating, problem solving, if there is a spare part quality problem, after confirm of not being caused by human operating error, we would offer a new replacement for free.
